FREQUENTLY ASKED QUESTIONS

We are doctoral-level trained physical therapists that treat an array of medical conditions not limited to symptoms related to musculoskeletal conditions, neurological conditions, and cardiovascular conditions.

For your evaluation, please bring the prescription from your doctor (if you have one). There are filtered water stations, so we highly recommend you bring a water bottle to fill up. There are paper cups as well if you forget to bring your bottle!

You can wear whatever clothing you feel comfortable  moving in. For instance, gym shorts and a t-shirt/tank top. We recommend you bring sneakers and socks as well. Please note the evaluation may be done barefoot to assess your feet (of course, you can wear socks if you prefer).

Our Physical Therapy Evaluation is 90-120 minutes (about 2 hours). 

Physical Therapy Follow Up sessions are scheduled as needed and are 50 minutes.

The amount of follow up sessions needed will vary per case and depend heavily on what is uncovered during the evaluation. 

Yes, you can use your FSA to take care of payment for physical therapy sessions. You may be able to use your FSA for personal training sessions with a valid Letter of Medical Necessity from your doctor.

Please note that FSA expenses are considered incurred when the health care or dependent care services are actually provided. They cannot be paid for future services and therefore PT packages are not eligible for FSA usage.

In the state of New York, you are entitled to Direct Access which means anyone can start physical therapy without a prescription. If your plan of care extends beyond 30 days from start of care or 10 sessions (whichever comes first) and it is deemed physical therapy treatment, then a referral will be needed before we can continue care.

As of 2026, we will no longer be accepting any insurance plans. We will be strictly cash pay.

We have made this move in order to drive towards better personalized outcomes for our clients. Often times, insurance companies set rules about frequency of visits, treatment plans, or flat out deny coverage which all hinder the ability to work towards actual outcomes.

We believe better outcomes are what our clients want, not what an insurance company wants to see on paper.

Please note: we do not work with any no-fault/MVA or workers’ compensation cases nor do we participate with Medicare/Medicaid or any supplement plans.

Yes, you can submit your own claims to insurance if your healthcare plan has out-of-network physical therapy benefits. As a courtesy for our self-pay clients, we can issue superbills to you upon request. The superbill is a detailed invoice that itemizes the physical therapy services you received, which will include the information necessary to create a healthcare claim, and allows you to submit your own insurance claim and potentially receive direct reimbursement from your health insurance company. Please note that the superbill does not guarantee reimbursement from your insurance provider.

Most insurance carriers allow you to submit claims via fax, mail or online through a patient portal. We recommend you contact your healthcare plan’s member services directly for instructions on how to submit claims, for any policy requirements and potential reimbursement prior to receiving treatment. If you decide to submit your own claims, please understand you are wholly responsible for payment of services to Reload and you are solely responsible for claim submission and satisfying any requirements determined by your plan, including requesting treatment notes from Reload and remitting them to insurance. We do not guarantee that your insurance plan will reimburse you for our services, and we do not interact with insurance on your behalf if you are coming to us as a self-pay client. We cannot help with any authorizations, approvals, appeals or any other specific requests your plan may have for submission outside of providing you with the superbill.

Our Physical Therapy Evaluation is 90-120 minutes (about 2 hours) and contains 3 key phases.

1. Discovery and background interview:  we deep dive into your story so we can understand the pain you are experiencing, your goals, any additional medical/injury history, your likes and dislikes, and ultimately, everything that lead to you seeking us out.

2. Movement exploration: we utilize the information learned in phase 1 to conduct a tailored assessment. This allows us to understand how your body functions as a whole and determine any/all opportunities for improvement/relief.

3. Debrief and create a game plan:  we discuss findings and specific movements/exercises we believe will help you improve and work with you to develop a program that fits your lifestyle. We believe support is imperative to progress, so we seek to provide those elements even when you are not with us; clients are encouraged to communicate with their physical therapist outside of the session to progress their program accordingly. 

We want to make sure that we have a good understanding of your story and your situation so we can collaboratively come up with a good plan forward, whether it is working with us or not. Schedule a free discovery call with us where we can discuss your situation, pricing, and next steps for you.

There are several options for personal training packages that offer up to 10% discount, including an Off-Peak Training Package for those looking to train Monday - Friday between 1 - 4pm. We also offer options for physical therapy packages for those clients where it makes sense to go down this option.

Reload has a 24-hour cancellation policy, which requires at least one full day’s notice ahead of any booked appointment to cancel or reschedule the session. Any cancellations within the 24-hour cancellation time period will incur a late fee equal to the full session rate.